Privacy Policy

SIG / The Thompson Group (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains what personal information we collect, how we collect it, how we use and share it, and your choices regarding that information. This policy applies to information collected through our website and in connection with our commercial insurance services.

1. Information We Collect

We may collect the following categories of personal information:

• Contact information — name, email address, phone number, business name, and mailing address.
• Business information — industry type, location of operations, coverage needs, and other details you provide when requesting a quote or discussing insurance.
• Communication records — records of emails, phone calls, form submissions, and text messages related to your inquiries or policies.
• Technical information — limited data such as IP address, browser type, and pages visited when you use our website (collected automatically for site functionality and security).

2. How We Collect Information

We collect personal information in the following ways:

• Directly from you when you submit a quote request form, contact form, email us, call us, or otherwise communicate with us.
• Through our website forms and interactions.
• From insurance carriers or other service providers as necessary to place or service your coverage (with appropriate permissions).
• Automatically through standard website technologies (cookies or similar tools) for basic site operation and analytics.

3. How We Use Information

We use the information we collect to:

• Respond to your quote requests, inquiries, and service needs.
• Provide, place, and service commercial insurance coverage.
• Communicate with you about your policies, renewals, claims assistance, certificates of insurance, and related customer service matters.
• Improve our website and services.
• Comply with legal and regulatory obligations.

4. How We Share Information

We do not sell your personal information. We may share personal information only in the following limited circumstances:

• With insurance carriers and underwriters as necessary to obtain quotes, bind coverage, or service your policies.
• With service providers who assist us in operating our business (for example, email or form processing tools), under confidentiality obligations.
• When required by law, regulation, legal process, or to protect our rights, safety, or property.

SMS consent and phone numbers: We do not share SMS consent or phone numbers with any third parties or affiliates for marketing purposes.

5. SMS / Text Messaging

If you consent to receive SMS from SIG / The Thompson Group, you agree to receive informational and transactional SMS messages from us related to your insurance inquiries, quotes, policy information, appointment or follow-up reminders, certificates of insurance, and customer service communications. Reply STOP to opt-out; Reply HELP for support; Message & data rates may apply; Messaging frequency may vary. Visit this Privacy Policy page to see our privacy policy and terms and conditions.

You may opt out of SMS messages at any time by replying STOP. For support, reply HELP or contact us using the information below. Opting out of SMS will not affect other communications you have consented to receive (such as email).

6. Data Security

We take reasonable administrative, technical, and physical measures to protect personal information against unauthorized access, loss, or misuse. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your Choices and Rights

You may request access to, correction of, or deletion of personal information we hold about you by contacting us at the email or phone number below. We will respond to reasonable requests in accordance with applicable law. You may also unsubscribe from marketing emails (if any) using the link provided in those messages, and opt out of SMS as described above.

8. Children’s Privacy

Our website and services are directed to businesses and adults. We do not knowingly collect personal information from children under 13.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The effective date at the top of this page will indicate when the policy was last revised. Continued use of our website or services after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

This Privacy Policy is designed to meet applicable requirements for transparency regarding personal information and SMS communications, including those expected by carriers and platforms such as RingCentral / The Campaign Registry (TCR).